1. Privacy Policy

1.1          All emails, documents, images, or other recorded information held or used by Bespoke is “Personal Information” as defined and referred to in clause 23.3 and therefore considered confidential. Bespoke acknowledges its obligation in relation to the handling, use, disclosure and processing of Personal Information pursuant to the Privacy Act 2020 (“the Act”) including Part II of the OECD Guidelines and as set out in the Act. Bespoke acknowledges that in the event it becomes aware of any data breaches and/or disclosure of the Customer’s Personal Information, held by Bespoke that may result in serious harm to the Customer, Bespoke will notify the Customer in accordance with the Act. Any release of such Personal Information must be in accordance with the Act and must be approved by the Customer by written consent, unless subject to an operation of law.

1.2          Notwithstanding clause 23.1, privacy limitations will extend to Bespoke in respect of Cookies where the Customer utilises Bespoke’s website to make enquiries. Bespoke agrees to display reference to such Cookies and/or similar tracking technologies, such as pixels and web beacons (if applicable), such technology allows the collection of Personal Information such as the Customer’s:

(a)   IP address, browser, email client type and other similar details;

(b)   tracking website usage and traffic; and

(c)   reports are available to Bespoke when Bespoke sends an email to the Customer, so Bespoke may collect and review that information (“collectively Personal Information”)

If the Customer consents to Bespoke’s use of Cookies on Bespoke’s website and later wishes to withdraw that consent, the Customer may manage and control Bespoke’s privacy controls via the Customer’s web browser, including removing Cookies by deleting them from the browser history when exiting the site.

1.3          The Customer authorises Bespoke or Bespoke’s agent to:

(a)   access, collect, retain and use any information about the Customer;

(i)    (including, name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history or any overdue fines balance information held by the Ministry of Justice) for the purpose of assessing the Customer’s creditworthiness; or

(ii)   for the purpose of marketing products and services to the Customer.

(b)   disclose information about the Customer, whether collected by Bespoke from the Customer directly or obtained by Bespoke from any other source to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Customer.

1.4          Where the Customer is an individual the authorities under clause 23.3 are authorities or consents for the purposes of the Privacy Act 2020.

1.5          The Customer shall have the right to request (by e-mail) from Bespoke, a copy of the Personal Information about the Customer retained by Bespoke and the right to request that Bespoke correct any incorrect Personal Information.

1.6          Bespoke will destroy Personal Information upon the Customer’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this Contract or is required to be maintained and/or stored in accordance with the law. 

1.7          The Customer can make a privacy complaint by contacting Bespoke via e-mail. Bespoke will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within twenty (20) days of receipt of the complaint. In the event that the Customer is not satisfied with the resolution provided, the Customer can make a complaint to the Privacy Commissioner at http://www.privacy.org.nz.